CX
CX BPOs: Modernize Fast for the AI Era
Embedded tiger teams for AI, data, and modernization projects
JetBridge provides embedded engineering tiger teams that modernize data, automate workflows, and ship compliant AI-fast, on budget, and without adding permanent headcount.
Snapshot
Client
CX BPO • $102.4M ARR • 2,150 agents • multi-tenant client data + fragmented support stack
Goal
Centralize data, automate support/ops workflows, and ship governed AI features while maintaining SOC 2-grade controls.
Starting point
Fragmented analytics across CRM, WFM, QA, and billing, inconsistent transcripts and QA tags, slow client onboarding, rising cloud and support costs
Engagement
CX Case Study
ROI Snapshot
| Tiger team cost | $1,476,230 |
| Annualized run-rate savings | $4,913,680 |
| Annualized run-rate revenue lift | $1,842,970 |
| 12-month net benefit | $5,280,420 |
| Payback period | 14.6 weeks |
| 12-month ROI | 357.6% |
Constraints we designed for
- Integration overload from multiple CRMs and QA tools.
- Data normalization required for GenAI readiness.
- Client-by-client data isolation + RBAC guardrails.
- PCI-safe call flows to block sensitive data capture.
- AI risk monitoring for voice fraud + model drift.
Centralize data, automate support/ops workflows, and ship governed AI features while maintaining SOC 2-grade controls.
CX Case Study
Ready to explore a pilot?
We scope a 6–10 week engagement with clear success metrics and delivery cadence.
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